Refund policy

PeacePurr Promise

30 days of peace of mind.

If your PeacePurr purchase is not the right fit for your cat, contact us within 30 days of delivery. We’ll review your request and help make it right with an approved refund or replacement.

Start a request

Email support@peacepurr.com within 30 days of the date your order is marked as delivered.

Please include:

Your order number
The product name
A brief description of the issue
Photos, when relevant

Before returning a product

Please contact us before sending anything back. If a physical return is required, our support team will provide the correct instructions and return address. Returns sent without prior approval may not be accepted.

Opened products

Because PeacePurr products are pet wellness supplements, opened products may not need to be physically returned. For hygiene and safety reasons, please do not mail an opened product unless our support team specifically asks you to do so. Proof of purchase and product photos may be required.

Unopened products

Unopened, unused, and sealed products in their original packaging may be eligible for return within 30 days of delivery, subject to prior approval.

Damaged, defective, incorrect, or missing items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible with your order number and clear photos of the product and shipping packaging. Once confirmed, we will arrange a replacement or refund at no additional cost to you.

Items not eligible for return or refund

Requests submitted more than 30 days after delivery
Gift cards
Products purchased from unauthorized third-party sellers
Products damaged through misuse or improper storage
Items clearly marked as final sale at the time of purchase

For products purchased through another retailer, please contact that retailer directly.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Shipping costs

Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or affected by a PeacePurr fulfillment error. For approved returns unrelated to our error, return shipping costs are the customer’s responsibility.

Refunds

Approved refunds will be issued to the original payment method. After a refund is processed, please allow approximately 5–10 business days for it to appear, depending on your bank or payment provider.